Reservation Policies and Frequently Asked Questions 

  • Check In Time

    3 p.m.

  • Checkout Time

    11 a.m. Kindly note that pool use is not permitted after checkout time.

  • Cancellation Policy

    Our cancellation policy varies based on the offer you booked.

    Best Flexible Rate:

    Cancel by 3PM - hotel local time - 72 hours prior to arrival to avoid a fee of one night’s stay plus tax.

    Advanced Purchase

    The promotion in nonrefundable. Reservations are confirmed at the time of booking with a valid credit card. A payment of the full booking amount (including taxes & fees) due at time of booking.

    Introductory Rate:

    Cancel by 3PM - hotel local time - 72 hours prior to arrival to avoid a fee of one night’s stay plus tax.

    Extended Stay Rate:

    Cancel by 3PM - hotel local time - 72 hours prior to arrival to avoid a fee of one night’s stay plus tax.

    Third Parties such as Expedia or Booking.com

    Please contact them directly to review their policies.

  • Parking

    Complimentary street parking is available just outside the hotel.

  • Resort Fee

    A nightly resort fee of $25 per reservation includes:

    • Access to the pool, with complimentary towels

    • Cross-property access to pools and outlets at both The Garden District Hotel and The Blackbird Hotel

    • Fitness center access (available at The Garden District Hotel; open to Blackbird guests as well)

    • Wi-Fi throughout the property

    • Morning drip coffee and pastries

  • Pet Policy

    While we love animals, we are a pet-free property with the exception of certified service animals.