General Information
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What are the check-in and check-out times?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
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Do you offer early check-in or late check-out? Is there a fee?
Early check-in and late check-out are available upon request, subject to availability. Fees may apply. Please contact our front desk at 504-383-9500 to request these services.
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What is the hotel's cancellation policy?
Cancellation and prepayment policies vary by accommodation type and booking channel. Please review the specific terms of your reservation when booking, as policies may differ based on dates and special promotions.
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What is the minimum age to check in?
Guests under the age of 18 can only check in with a parent or official guardian. A government-issued photo ID and credit card are required at check-in.
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Do you allow pets? What is your pet policy?
Pets are not permitted at The Garden District Hotel. Service animals that comply with ADA Title III regulations are welcome. Please contact us in advance if traveling with a service animal.
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Do you have a smoking policy?
his is a non-smoking property. Smoking is not permitted in guest rooms or indoor public areas.
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Sister Property
The Blackbird Hotel (one block away) - www.theblackbirdnola.com.
Parking & Transportation
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Is parking available at the hotel?
Complimentary street parking is available outside the hotel.
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Is parking free or is there a fee?
Street parking is free for hotel guests.
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Do you offer valet parking?
As a boutique hotel, valet parking is not offered. However, street parking is located adjacent to the property for easy access.
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Do you have EV charging stations?
Electric vehicle charging stations are not currently available through the hotel.
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Is airport transportation or shuttle service available?
While we don't operate a shuttle service, our concierge can arrange taxi or rideshare transportation from Louis Armstrong New Orleans International Airport (12 miles away) or other locations. Our staff is happy to assist with arranging car rentals and local transportation.
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Are there taxi or rideshare services nearby?
Yes, taxi and rideshare services (Uber, Lyft) are readily available in the Garden District. Our staff can help arrange pickups for you.
Rooms and Amenities
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What types of rooms do you offer?
We offer 50 beautifully designed guestrooms including:
- Standard Queen rooms
- Standard King rooms
- Premium King rooms
- Deluxe Loft Queen rooms with balconies
- Deluxe Loft King rooms with balconies
- District Suite (our most spacious two-level accommodation with a loft and dining table)
All rooms feature thoughtful design by New Orleans-based interior designer Jeannine Jacob, with rich textures, elevated finishes, and that unmistakable New Orleans soul.
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Are there accessible rooms available?
Yes. Please contact the hotel directly at 504-383-9500 to discuss specific accessibility needs and available room options.
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Are the rooms pet-friendly?
Pets are not allowed at The Garden District Hotel. Service animals complying with ADA Title III regulations are welcome.
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Do rooms include a mini fridge/microwave/coffee maker?
Rooms include cash minibars. Complimentary coffee and tea are available in the lobby. For specialty coffee, visit our sister property The Blackbird Hotel's café, located just one block away
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Is there complimentary Wi-Fi in the rooms and public areas?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel in all guest rooms and public spaces.
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Do the rooms have air conditioning/heating?
Yes, all rooms feature air conditioning with individual climate controls for your comfort.
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Are cribs or rollaway beds available?
Cribs and extra beds are not available. Children 17 years old and younger stay free when using existing bedding.
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Do you offer housekeeping daily?
Yes, housekeeping services are provided. Guests can customize their preferences for cleaning frequency and linen replacement.
Dining
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Is there an on-site restaurant or bar?
We feature the Garden Bar, our lobby bar and courtyard space, designed for mingling and lounging. Enjoy fresh flavors, playful cocktails, and a welcoming atmosphere whether you're starting your day or winding it down. Pool Bar is also open seasonally for drinks and dining.
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Do you offer room service?
Traditional room service is not available, but guests can enjoy beverages and light bites from Garden Bar and Pool Bar. For additional dining options, The Blackbird Hotel (our sister property one block away) serves specialty coffee, drinks and small bites.
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Is breakfast included? If not, is it available for purchase?
Complimentary coffee and tea are available in the lobby each morning. For a more substantial breakfast, visit The Blackbird Hotel's Café just one block away, or explore the many excellent breakfast spots within walking distance in the Lower Garden District,
Leisure & Activities
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Do you have a pool? Is it heated/indoor/outdoor?
Yes, we feature an expansive heated saltwater outdoor pool, open daily from 11:00 AM to 9:00 PM. Our pool is the centerpiece of our resort-style experience and includes New Orleans' only swim-up bar, creating a tropical oasis in the heart of the Garden District.
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Is there a fitness center or gym on-site?
Yes, our complimentary fitness center is open daily from 6:00 AM to 10:00 PM. The facility includes treadmills, an elliptical machine, stationary bikes, free weights, and strength-training equipment.
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Do you offer spa services?
While we don't have an on-site spa, our concierge can arrange in-room massage services and other spa treatments as requested.
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Are there any activities or entertainment options at the hotel?
We regularly host events including courtyard pop-ups, tastings, and special happenings. Check our event calendar to see what's scheduled during your stay. The pool area with our swim-up bar provides a lively social atmosphere throughout the day.
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How far are you from the airport/downtown/beach/major landmarks?
- Louis Armstrong New Orleans International Airport: 12 miles (20-minute drive)
- French Quarter: Approximately 1.5 miles
- Ernest N. Morial Convention Center: 0.7 miles
- Port of New Orleans: 1.2 miles
- Downtown/Central Business District: Less than 2 miles
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Is the hotel near public transportation?
Yes, we're one block from the historic St. Charles Avenue streetcar line, which provides convenient access to the French Quarter, Uptown, and other areas throughout New Orleans. The New Orleans Union Passenger Terminal (Amtrak) is an 18-minute walk.