Reservation Policies and FAQs 

General Information

Parking & Transportation

Rooms and Amenities 

Dining

  • Is there an on-site restaurant or bar?

    We feature the Garden Bar, our lobby bar and courtyard space, designed for mingling and lounging. Enjoy fresh flavors, playful cocktails, and a welcoming atmosphere whether you're starting your day or winding it down. Pool Bar is also open seasonally for drinks and dining.

  • Do you offer room service?

    Traditional room service is not available, but guests can enjoy beverages and light bites from Garden Bar and Pool Bar. For additional dining options, The Blackbird Hotel (our sister property one block away) serves specialty coffee, drinks and small bites.

  • Is breakfast included? If not, is it available for purchase?

    Complimentary coffee and tea are available in the lobby each morning. For a more substantial breakfast, visit The Blackbird Hotel's Café just one block away, or explore the many excellent breakfast spots within walking distance in the Lower Garden District,

Leisure & Activities

  • Do you have a pool? Is it heated/indoor/outdoor?

    Yes, we feature an expansive heated saltwater outdoor pool, open daily from 11:00 AM to 9:00 PM. Our pool is the centerpiece of our resort-style experience and includes New Orleans' only swim-up bar, creating a tropical oasis in the heart of the Garden District.

  • Is there a fitness center or gym on-site?

    Yes, our complimentary fitness center is open daily from 6:00 AM to 10:00 PM. The facility includes treadmills, an elliptical machine, stationary bikes, free weights, and strength-training equipment.

  • Do you offer spa services?

    While we don't have an on-site spa, our concierge can arrange in-room massage services and other spa treatments as requested.

  • Are there any activities or entertainment options at the hotel?

    We regularly host events including courtyard pop-ups, tastings, and special happenings. Check our event calendar to see what's scheduled during your stay. The pool area with our swim-up bar provides a lively social atmosphere throughout the day.

  • How far are you from the airport/downtown/beach/major landmarks?
    • Louis Armstrong New Orleans International Airport: 12 miles (20-minute drive)
    • French Quarter: Approximately 1.5 miles
    • Ernest N. Morial Convention Center: 0.7 miles
    • Port of New Orleans: 1.2 miles
    • Downtown/Central Business District: Less than 2 miles
  • Is the hotel near public transportation?

    Yes, we're one block from the historic St. Charles Avenue streetcar line, which provides convenient access to the French Quarter, Uptown, and other areas throughout New Orleans. The New Orleans Union Passenger Terminal (Amtrak) is an 18-minute walk.